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Below is updated information on commonly asked questions regarding The Club at Pechanga. Updates will be posted here as new information comes out. We appreciate your understanding and patience while we make adjustments during this time.

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CLUB STATUS & BALANCES

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We will be retaining all players’ Club Status until the end of year – December 31, 2020.
Any Club Dollar balances that were due to expire after March 15, 2020 will be extended to August 1, 2020.

PROMOTIONAL OFFERS

All promotional offers will be based on previous rate of play and the temporary closure will not affect qualifications.
Gifting Events/Casino Floor Promotions: Please stay tuned. New gifting event and casino floor promotion dates will be announced soon.
Birthday Offers: All March - May birthday offers have been extended, and will be valid through June 30, 2020.
Hotel Offers: Upon the reopening of the hotel, qualifying guests will be notified of their new hotel offers.
Entertainment Offers: All entertainment events/offers are currently suspended due to the current social gathering regulations. Please stay tuned for additional updates.

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PROMOTIONAL OFFERS

Our Motor Coach/Bus program is currently suspended. Please note that we will resume reservations pending how the situation transpires.

ADDITIONAL CLUB INFORMATION

All Win/Loss Statement and W-2G/1099 information and requests can be found at: https://www.pechanga.com/win-loss OR https://www.pechanga.com/wg2-1099

Should you have any additional questions or need to speak with our team, please reach out to The Club or your Casino Host and we will be happy to assist you! We would recommend contacting us via email first at mktgopsteam@pechanga.com. We appreciate your patience as call volumes are currently very high, however, we may be reached at: 888.732.4264.

Information for Lunar New Year at Pechanga Resort Casino

Lunar New Year is an important cultural occasion for so many in our Southern California community. That’s why we regret we will not be holding the usual annual Lunar New Year festivities this year due to COVID restrictions. Pechanga remains committed to stringent, comprehensive health and safety measures instituted since June 1st. We hope to be able to fully celebrate Lunar New Year traditions next year.

12/03/2020 Statement

Tribal leadership is assessing this new development. Any new information will be posted here. Pechanga remains open but is under very limited occupancy and reduced operational restrictions with comprehensive safety measures as we have been since reopening June 1st.

11/20/2020 Statement

We’ve been in communication with officials since the beginning of the COVID-19 pandemic in March. We have not been asked to close resort casino operations. Since reopening in June, Pechanga Resort Casino has enforced health and safety measures that are even more stringent than what surrounding jurisdictions initially imposed, including mandatory masks, temperature screenings, and limited operations.

Guest FAQ

The health and safety of our guests, team members and the entire community is our top priority at Pechanga. Please take a moment to watch this video outlining what to expect during your next visit to Pechanga Resort Casino. We look forward to seeing you soon.

The Pechanga Resort Casino underwent deep cleaning, sanitizing, and disinfecting of every area of the resort and casino multiple times through the temporary closure. Among other things, this included the lobbies, restaurants and kitchens, slot machines, table games, entrances and exits, elevators and escalators, restrooms, door handles, handrails, ATMs, kiosks, counters and more. Thanks for taking a moment to click on our video.

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